Return & Refund Policy

At Vitalize Peptides, we work to provide clear product information, secure packaging and dependable order support. Please review this policy carefully before placing an order.
 

By purchasing from Vitalize Peptides, you acknowledge and agree to the return, refund and cancellation conditions outlined below.
 

1. Return period

Eligible return requests must be submitted within 30 days of the confirmed delivery date.

Contact customer support before sending any product back. Returns sent without prior approval may not be accepted or processed.
 

To request a return, contact:

Email: Vitalizepeptides@gmail.com
Phone: 408-916-5802

Include:

• Your full name

• Order number

• Product name

• Reason for the return

• Clear photographs when the item arrived damaged, incorrect or defective
   

2. Return eligibility

To qualify for a return, the product must:

• Be unused and unopened

• Remain in its original packaging

• Have the protective plastic cap and product seal fully intact

• Show no evidence of tampering, opening, reconstitution, alteration or use

• Be returned with any packaging or materials originally supplied

• Be approved for return by Vitalize Peptides before shipment
   

Products with a broken plastic cap, damaged seal or evidence of opening cannot be returned or resold and are therefore not eligible for a refund.
 

3. Non-returnable products

The following products are not eligible for return or refund:

• Opened or used products

• Products with broken caps or seals

• Products that have been reconstituted, mixed, altered or contaminated

• Products damaged after delivery through improper storage or handling

• Products returned without prior authorization

• Products received more than 30 days before the return request

• Items that cannot be safely resold due to their condition

• Products purchased from another seller or website

• Any product marked as final sale, where clearly disclosed before purchase
   

Products are supplied for laboratory research, analytical testing and educational purposes only. They are not intended for human consumption, veterinary use or therapeutic application.
 

4. Return authorization and shipping instructions

Do not return products to the administrative office listed on the website.

After your return request is reviewed.

Vitalize Peptides will provide:

• Return authorization

• The approved return address

• Packaging instructions

• Any required temperature-control or cold-pack instructions

• The deadline for sending the approved return
   

Unauthorized returns or packages sent to an incorrect address may be refused.
 

5. Return shipping costs

Customers are responsible for return shipping costs when the return is based on:

• A change of mind

• An accidental purchase

• Ordering the wrong product or strength

• Any reason not caused by an error by Vitalize Peptides
   

Vitalize Peptides will cover or reimburse reasonable return shipping costs when we confirm that:

• The wrong product was sent

• The wrong strength or variant was sent

• The product arrived damaged

• The order contained a confirmed fulfilment error
   

Use a trackable shipping service when returning an approved product. Vitalize Peptides is not responsible for returns lost or damaged while being shipped back by the customer.
 

6. Damaged, incorrect or missing products

Inspect your package promptly after delivery.

When an order arrives damaged, contains the wrong product or is missing an item, contact customer support as soon as possible. Where possible, notify us within 48 hours of delivery.
 

Provide:

• Your order number

• Clear photographs of the shipping box

• Clear photographs of the product and label

• A photograph showing the product cap or seal

• A description of the issue
   

Keep the original product and packaging until the review is complete. Do not discard damaged or incorrect products unless instructed to do so.
 

After reviewing the evidence, Vitalize Peptides may offer an appropriate resolution, which may include:

• Replacement

• Refund

• Partial refund

• Store credit, where accepted by the customer

• Additional shipping assistance
   

7. Refund review and approval

Receiving a returned product does not automatically guarantee a refund.

All returns are inspected to confirm that they meet the eligibility requirements in this policy.
 

After inspection, Vitalize Peptides will notify the customer whether the return has been:

• Approved

• Partially approved

• Rejected
   

A refund may be reduced or refused when the returned product:

• Is opened or used

• Has a damaged seal

• Is missing original packaging

• Was damaged after delivery

• Does not match the product originally purchased

• Was returned outside the approved period

• Does not meet the return instructions provided by customer support
   

8. Refund method and timing

Approved refunds will normally be initiated within 5–7 business days after the returned product has been received and inspected.

Refunds will normally be issued through the original or otherwise verified payment method.
 

For orders paid through Zelle or another manual payment method, Vitalize Peptides may contact the customer to verify the original transaction before processing the refund.
 

Customers should never send:

• Banking passwords

• Login credentials

• Verification codes

• Full debit or credit card details
   

After a refund is sent, the time required for the funds to appear may depend on the customer’s financial institution or payment service.
 

9. Shipping fees

Original expedited shipping charges, including paid UPS 2-Day or overnight-delivery charges, are generally non-refundable after the order has shipped.
 

Shipping fees may be refunded when the return results from:

• A confirmed fulfilment error by Vitalize Peptides

• An order cancelled before shipment

• An order that Vitalize Peptides cannot fulfil

• Another situation where a refund is required by applicable law
   

10. Order cancellations
 

Unpaid orders

Customers may request cancellation of an unpaid order before payment is submitted.

Vitalize Peptides may also cancel an unpaid order when payment is not received within the timeframe stated on the final invoice.
 

Paid but unshipped orders

A paid order may be cancelled for a full refund when the cancellation request is received and accepted before the order has been shipped.

Cancellation cannot be guaranteed once an order has entered fulfilment or a shipping label has been created.
 

Shipped orders

Once an order has shipped, it cannot be cancelled. The customer must follow the return process described in this policy.
 

11. Delayed shipments

Carrier delivery dates are estimates and may be affected by:

• Weather

• Weekends or holidays

• Carrier disruptions

• Address problems

• Events outside the control of Vitalize Peptides
   

A carrier delay alone does not automatically qualify an order for a refund.
 

When Vitalize Peptides cannot ship within the stated processing period, the customer will be notified and given the appropriate option to accept the delay or cancel the affected order for a refund.
 

Federal rules require online sellers to have a reasonable basis for stated shipping times and, when they cannot ship as promised, to obtain consent to the delay or provide a prompt refund.
 

12. Lost packages

When tracking indicates that a package may be lost, contact:

Vitalizepeptides@gmail.com

Include the order number and tracking information.
 

Vitalize Peptides will review the shipment and may open a carrier investigation.

Each lost-package claim is handled individually. A replacement or refund may be delayed until the carrier investigation has been completed.
 

Vitalize Peptides is not responsible for packages lost because the customer entered an incomplete or incorrect delivery address. However, we will provide reasonable assistance with the carrier investigation.
 

13. Packages marked as delivered

When tracking shows that a package was delivered but it cannot be located, customers should:

1. Check the delivery area.

2. Ask household members, neighbours or building staff.

3. Confirm the delivery address on the order.

4. Contact the shipping carrier.

5. Contact Vitalize Peptides with the order and tracking numbers.
    

A carrier’s delivered scan does not automatically guarantee a replacement or refund. Each claim will be reviewed based on the available information.
 

14. Refused and undeliverable packages

Orders returned because of:

• An incorrect address

• An incomplete address

• Refusal by the recipient

• Failure to collect the package

• Repeated unsuccessful delivery attempts

may be refunded only after the package is returned and inspected.
 

Original shipping charges and any additional carrier return fees may be deducted from the refund, except where the delivery problem resulted from an error by Vitalize Peptides.
 

15. Exchanges

Direct exchanges are not guaranteed.

When an exchange is approved, Vitalize Peptides may:

• Replace the qualifying product

• Issue a refund so the customer can place a new order

• Provide another agreed resolution

Replacement products remain subject to availability.
 

16. Promotional and discounted orders

Products purchased with a promotional code or discount are refunded based on the amount actually paid for the returned product.
 

Discount value cannot be redeemed for cash.

When returning part of an order causes the remaining order to no longer qualify for a promotion, free shipping or bundle discount, the refund may be recalculated to reflect the revised qualifying order value.
 

17. Chargebacks and payment disputes

Customers are encouraged to contact Vitalize Peptides before opening a payment dispute so we can review and attempt to resolve the issue.
 

Submitting false, misleading or duplicate payment disputes may delay the resolution process.
 

Nothing in this section limits any rights available to the customer under applicable law.
 

18. Policy changes

Vitalize Peptides may update this Return & Refund Policy from time to time.

The policy that applies to an order is generally the version displayed on the website when the order was placed, except where a change is required by law.

The effective date shown at the top of this page identifies the latest version.
 

19. Contact information

For return or refund assistance, contact:

Vitalize Peptides
Email: Vitalizepeptides@gmail.com
Phone: 408-916-5802

Administrative Office:
5595 Winfield Blvd
San Jose, CA 95123
 

Do not send returns to the administrative office. Approved return instructions and the correct return address will be provided by customer support.